BPO or business process outsourcing is a major sector in the outsourcing market. A BPO also know as ITES (IT enabled services) can basically involve the following;
Back office operations
Call Centers and telemarketing
Tele-servicing and product support
Payroll maintenance
Finance / Accounting/billing
Human Resources
Logistics Management
Supply Chain Management
Medical transcription
Back Office Operations
As of now India stands out of the rest as one of the best business process outsourcing destinations. The BPO outsourcing market in India has growing from $264 million in the year 2000 to $ 1.5 billion in the year 2003 and is estimated to grow even further in the near future. There has been an increased backlash among US and UK workers against BPO outsourcing but the situation is still premature and one has to wait for sometime to know the actual effects of BPO outsourcing.
Results of job outsourcing
The results of job outsourcing, is very much evident but is in sharp contrast. In countries like India, the situation seems ripe with better job opportunities and progress in the economy. But at the same time the case in developed nations like US and UK is different. Though organizations are benefiting by bpo outsourcing services it's the technical and allied works who are feeling the heat. Most of them have lost their jobs to their India counterparts and many are on the verge of loosing it.
Outsourcing in India
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