What is BPO?

BPO as expanded sounds as Business Process Outsourcing and can be aptly defined as the act of utilizing the services of a third party by a company in order to perform its back office operations that might be payroll administration, customer help desks/ call centers, tele- marketing, accounting, billing; the list is endless.

Business Process Outsourcing includes the following areas and a lot more

• Back office operations
• Customer Relationship Management
• Call Centers and telemarketing
• Tele-servicing and product support
• Payroll maintenance
• Finance / Accounting/billing
• Human Resources
• Logistics Management
• Supply Chain Management
• Medical transcription
• Back Office Operations
• Insurance Claims Processing
• Legal database maintenance

The BPO Industry

The BPO industry has flourished at a frantic pace in the last few years and companies have ended up with huge savings by being a part of the industry. By outsourcing their back office business processes to cheaper nations like China, India, Philippines, Mexico, South Africa etc companies can cut costs, better concentrate on their core businesses and strengths, ensure better customer satisfaction and in a way get an edge over their competitors. A report suggests that US firms have saved nearly $8 billion through outsourcing to third world nations like India.

Benefits of BPO

• Increase productivity
• Cut operational costs
• Provide better service
• Save costs
• Improved accountability

The BPO boom seems to be increasing everyday with more and more companies deciding to follow the race, making conditions really viable for a positive growth in the BPO industry.



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